Hotjar

Hotjar delivers richer, actionable insights that drive business growth. By using all Hotjar tools, you can understand both what your users do and why they do it.

Hotjar Observe

Visualize user behaviour with Heatmaps and Recordings

– Spot quick wins with Heatmaps
See what grabs users’ attention. Or the buttons and content they completely miss.
– Uncover hidden problems with Recordings
Find issues hiding in plain sight. Then zoom out to charts or heatmaps to size them up.

Visualize user behaviour with Funnels and Trends (Scale plan only)

– Spot drop-offs with Funnels
See where users are getting stuck in their journey and remove those blockers

– Spot recurring behaviours and issues with Trends
Find trends in your users’ behaviours to stay on top of feature usage

Hotjar Ask

Discover how your users feel with Feedback & Surveys

– Make decisions based on user input with Surveys
Don’t settle for guesswork. Use AI-powered surveys to validate ideas and improve user experience across your site and product.

– Get instant user insights with Feedback
Whether campaigns, site pages, or product features, Feedback lets you hear directly from users at every step of their journey.

Discover how your users feel with CSAT surveys

Customer satisfaction (CSAT) surveys contain a set of questions designed to understand how satisfied users are with your services and customer support.

– Measure short-term satisfaction level

• Make it your own with Hotjar:
• Tweak each question in the template or add your own
• Change the colour scheme
• Pick from full screen, pop-up, or external link surveys
• Opt-in to on-site user targeting
• Select how often users see the survey
• Choose where to receive responses
• Analyse the results easily: