{"id":75667,"date":"2025-03-06T11:52:10","date_gmt":"2025-03-06T11:52:10","guid":{"rendered":"https:\/\/qbs01devsc.qbssoftware.com\/fr\/product\/netsupport-servicedesk-2\/"},"modified":"2025-03-06T11:52:10","modified_gmt":"2025-03-06T11:52:10","slug":"netsupport-servicedesk-2","status":"publish","type":"product","link":"https:\/\/qbs01devsc.qbssoftware.com\/fr\/produit\/netsupport-servicedesk-2\/?lang=fr","title":{"rendered":"NetSupport ServiceDesk"},"content":{"rendered":"

<\/b><\/p>\n

Centre d’assistance bas\u00e9 sur le navigateur – NetSupport ServiceDesk<\/b><\/h3>\n<\/p>\n

La technologie joue un r\u00f4le vital dans le succ\u00e8s de toute organisation et, au c\u0153ur de tout environnement informatique fiable et efficace, se trouve le helpdesk.<\/p>\n

Facilement int\u00e9gr\u00e9 dans votre infrastructure informatique existante, NetSupport ServiceDesk fournit les processus n\u00e9cessaires pour vous aider \u00e0 suivre, organiser, g\u00e9rer et r\u00e9pondre aux d\u00e9fis de support les plus difficiles sans effort. Son interface bas\u00e9e sur le navigateur enti\u00e8rement personnalisable et intuitive prend en charge \u00e0 la fois les plateformes de bureau et mobiles et fournit des processus de flux de travail robustes. Il fournit \u00e9galement une multitude de rapports de gestion et propose un portail en libre-service convivial pour les clients – tous les outils n\u00e9cessaires pour aider les techniciens \u00e0 fournir un support de mani\u00e8re efficace.<\/p>\n

<\/b><\/p>\n

Principales fonctionnalit\u00e9s:<\/b><\/h3>\n<\/p>\n
    \n
  • Gestion des incidents<\/li>\n
  • Gestion des changements<\/li>\n
  • Gestion des utilisateurs<\/li>\n
  • Gestion des probl\u00e8mes<\/li>\n
  • Gestion des niveaux de service<\/li>\n
  • Consultation de l’\u00e9tat actuel en temps r\u00e9el<\/li>\n
  • Interface personnalisable et multilingue<\/li>\n
  • Rapports de gestion en temps r\u00e9el<\/li>\n
  • Base de donn\u00e9es de solutions pr\u00e9-renseign\u00e9es<\/li>\n
  • Traitement automatis\u00e9 des emails entrants\/sortants<\/li>\n
  • Assignation automatique aux processus d’escalade<\/li>\n
  • Joindre, stocker et associer des fichiers \u00e0 un incident<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

    Centre d’assistance bas\u00e9 sur le navigateur – NetSupport ServiceDesk La technologie joue un r\u00f4le vital dans le succ\u00e8s de toute organisation et, au c\u0153ur de tout environnement informatique fiable et efficace, se trouve le helpdesk. Facilement int\u00e9gr\u00e9 dans votre infrastructure informatique existante, NetSupport ServiceDesk fournit les processus n\u00e9cessaires pour vous aider \u00e0 suivre, organiser, g\u00e9rer […]<\/p>\n","protected":false},"featured_media":75668,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false},"product_brand":[10540],"product_cat":[9309,9064,2004],"product_tag":[],"class_list":{"0":"post-75667","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_brand-netsupport-software","7":"product_cat-uncategorised","8":"product_cat-infrastructure-management","9":"product_cat-it-management","11":"first","12":"instock","13":"shipping-taxable","14":"purchasable","15":"product-type-simple"},"acf":[],"yoast_head":"\nNetSupport ServiceDesk - QBS Software - French<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qbs01devsc.qbssoftware.com\/fr\/produit\/netsupport-servicedesk-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NetSupport ServiceDesk\" \/>\n<meta property=\"og:description\" content=\"Centre d’assistance bas\u00e9 sur le navigateur – NetSupport ServiceDesk La technologie joue un r\u00f4le vital dans le succ\u00e8s de toute organisation et, au c\u0153ur de tout environnement informatique fiable et efficace, se trouve le helpdesk. 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