It’s common to find SaaS companies working tirelessly to deliver awesome customer service and increase efficiency at the same time. Needless to say, running a support department is a hefty investment, so your team needs to be efficient without compromising the quality of your service. A truly great company puts its customers at the centre of its operations, and prioritises hiring and developing skilled customer service agents. Document360 has been built to enable you to create a stylish help centre aimed at either internal staff or external stakeholders. The publishing system has been designed to allow you to quickly create web pages and collaborate with a technical team using peer review and publishing. Want to know 14 essential customer skills that drive business growth? Viola! Should you require more information about Document360, please contact us on [email protected] | 020 8733 7103
