Document360

The Knowledge Base that scales with your product.

The Knowledge Base that scales with your product. Document360 helps your team create, collaborate and publish a self-service knowledge base for your software and services with ease.

Document360 is a web-based alternative to some of the more expensive desktop solutions, and the fact that it’s SaaS (Software as a Service) means you can scale your documentation strategy quickly. It produces help content only for a documentation website and excludes printed manuals.

Key Features:

• Simple and clean access for you and your customers.
  Tools to help organise your documentation shouldn’t be complicated but simple, so anyone can use them. An intuitive and standardised editor in Document360 helps you to create and manage your documentation effectively. The focus is on your content, making sure readability is great.
• Fast Search
  Document360 can boast of a fast, intelligent search that automatically suggests answers as you type. Tagging allows you to improve the search performance of your articles. Tags act as keywords.
• Versioning and Rollback
  Rich versioning support with difference viewer. No more lost content. Rollback to previous versions if required.
• Backup and Restore
  Don’t worry about accidental deletion of content by your writers. The daily system backup allows you to restore content easily.
• Internal Commenting
  Collaborate with your colleagues by providing suggestions and feedback to the articles to make it better.
• Private Documentation
  Document360 can restrict access to the Knowledge Base portal containing projects and documentation to authorised users who require to login to view the articles.
• Notifications
  Setup Notification Channels to track the User activities on your knowledge Base
• Analytics
  Use Metrics to better understand and improve your knowledge Base based on the users input and feedback
• Easy customization of your portal
  Apply brand colours and logos across your documentation portal so customers have a seamless experience and can go back and forth between the website and documentation
• Security
  Grant roles to users based on the project requirements. Provide specific role and specific access to editors and readers.
• Custom Domain
  Host your documentation website in same domain as your company name.