Netop Remote Control

SKU: NETOP

Perform complex remote maintenance and user support across platforms and devices and including an encryption and security system. Decide who can delete files, upload new files or change system settings to prevent unauthorised access.

When it comes to remotely supporting end users, securely accessing IT assets, improving ITSM operational efficiencies, cutting costs and complexity through consolidation and managing external vendors, Netop Remote Control is one of the best solutions.

Netop Remote Control gives technical support teams, customer service agents and network administrators a comprehensive set of tools to enable efficient support of end users and secure access to devices. Netop Remote Control is an enterprise solution offering a level of security and a feature set not found in other remote support solutions. From large retailers to government entities, organisations around the world turn to Netop for a single, consolidated solution that provides standards-compliant access to the broadest range of end points.

Key Features:

Secure Access: Multi-factor authentication, customisable security parameters, complete session recording and central log management
Remote Control: Real-time, seamless screen, mouse and keyboard control, drag-and-drop and automated file transfer and scripting
Cloud-based or locally hosted: Flexible options let you use our cloud-based options for management and support or deploy our solutions locally
Secure tunneling: Quickly establish on-demand tunnels into devices and execute the apps and programs of your choice
Remote Management: Manage services, command prompts, registry events, software and hardware information; granular user rights management
Web-enabled Gateways: Connect quickly beyond your LAN and allow secure third-party access into selected network segments or devices.

Netop Remote Control – Features

Features

Full Remote Control
You are in control with a host desktop that can display as full screen or a window. Utilize host control via keyboard and mouse, and execute remote commands and programs, as well as log-off, switch-off, reboot and Wake-on-LAN. Multiple concurrent sessions provide simultaneous access of multiple guest users to the same host.
Complex Remote Management
Full access to system control, services, registry, task manager, event logs, approvals and consoles make Netop Remote Control a versatile tool.
Broad Platform Support
Netop Remote Control includes software for management of all current platforms (Windows, DOS, MAC, Linux, OS/2, Solaris) including support of terminal servers, mobile units and embedded devices (optional).
Bidirectional File Transfer
The system includes a high-performance file manager with drag and drop support for copying, moving, synchronizing and cloning of files.
Intel vPro support
Our system allows you to remotely control computers before the operating system is loaded or even if no operating system is available. Power it on/off. Enter and change BIOS settings. Install an operating system from an installer based on the guest computer. We make it easy.
Simply Automate
Netop Remote Control makes automation easy with simple scripting of scheduled tasks (e.g., data transfers or inventory scanning).
Help Request Mode
Simple request for technical support by the user at the help desk is provided. Netop Remote Control is firewall-friendly through optional use of HTTP protocol via port 80.
Flexible Connectivity
You can easily connect through the Internet with no need to configure firewalls, routers or proxies.
Session Record for compliance
The system comprehensively records all activity on host and guest computers. Optional recording of complete sessions as video files.
Central Installation
Central, network-wide roll-out of the Netop Hosts with help of the Netop Pack n Deploy.
Diverse Communication Protocols
Netop supports of all current communication protocols (e.g., TCP/IP, UDP, IPX, NetBios, dial-in connections, infrared and Terminal Server).
Leading Security Functions
Netop encrypts all data traffic with 256-bit AES, 2048-bit dynamic key exchange and supports leading authentication and authorization systems such as Smartcards, RSA Secure ID and Directory Services. Remote login using Smartcard.
High Scalability
Netop Remote Control can be scaled to any network size by means of special functions such as flexible group management, telephone book function and deployment of the Security Server. Integration in Directory Service, inclusion in existing management systems is possible.
Inventory
Netop Remote Control enables remote collection of all hardware and software information in an XML file for remote diagnosis and fast troubleshooting.
Simply Automate
Make your own scripts for automation of scheduled tasks (e.g., data transfers or inventory scanning at predefined times to and from Netop modules).
Central installation
Make standard MSI packages and perform easy network-wide rollout of Netop modules with Netop Pack’n Deploy.

Netop Remote Control – System Requirements

Windows Mac Linux Solaris OS/2

System Requirements

Windows

Platform versions

Platform: 32-bit and 64-bit
Windows 7 Starter, Home Premium, Professional, Ultimate, Enterprise
Windows Vista Home Premium, Basic, Business, Ultimate
Windows Server 2008 R2 Foundation, Standard, Enterprise, Datacenter
Windows Server 2008 Web, Standard, Enterprise, Datacenter
Windows Server 2003 Standard, Enterprise, Web Edition, TS (SP0,1),SR2, SP3
Windows XP Professional, Tablet PC, Home Edition (SP0,1,2,3)
Windows 2000 Server, Advanced Server (SP0,1,2,3,4)
Windows 2000 Terminal Services (SP0,1,2,3,4)
Windows 2000 Professional (SP0,1,2,3,4)

Memory

Guest: OS requirement plus additional 16 MB (32 MB or more recommended)
Other modules: OS requirement plus additional 20 MB (32 MB or more recommended)

Disk space

Guest and Host each requires less than 20 MB

Communications

TCP/IP (IPv4): Winsock 1.1 or compatible.
TCP/IP (IPv6): Winsock 2.0 or compatible (Windows 2003 and XP)
IPX: Microsoft NWLink or Novell IPX.
NetBIOS: IBM, Microsoft, Novell or compatible NetBIOS.
Windows modem: TAPI version 1.4 or compatible.
Digital modem: Modem supporting the AT command set.
Analog modem: Modem supporting the AT command set.
ISDN/CAPI: ISDN adapter with a CAPI 2.0 driver. Infrared: Windows Server 2003, XP, 2000 or 98 with IrDA enabled.

Database

NetOp Security Server uses ODBC for communication with databases. Supported databases must be SQL92 Standard compliant.

Security

RSA SecurID ACE/Server 5.2.
RSA SecurID ACE/Agent 5.5 or later

Windows installer:

MSI required2.0

Mac

Platform versions

Mac OS X version 10.0, 10.1, 10.2, 10.3

Memory

128 MB

Disk space

Less than 30 MB

Video

Any supported by PowerPC

Communications

TCP/IP: As Supported by the operating system.

Linux

Platform versions

Red Hat Enterprise Linux 3.0 AS, ES or WS with XFree86 server
Red Hat 9.0, 8.0, 7.x with XFree86 server
Fedora Core I, II and III with XFree86 server
Mandrake 10.0 with XFree86 server
SuSE 9.1, 9.0, 8.2, 8.1, 8.0 with XFree86 server

Memory

64 MB (128 MB recommended)

Disk space

Less than 30 MB

Video

Any supported by XFree86

Display manager

KDMor GDM

Desktop

KDE or Gnome

Communications

TCP/IP: As Supported by the operating system.

Solaris

Platform versions

(Sparc Solaris) Sun Solaris version 8 (2.8, SunOS 5.8), 9 (2.9, SunOS 5.9) with Xsun and CDE 1.4 or later.

Memory

64 MB (128 MB recommended)

Disk space

Less than 30 MB

Video

Any supported by XSun

Communications

TCP/IP: As Supported by the operating system.

OS/2

Platform versions

IBM OS/2 Warp 3.0, 4.0

Memory

32 MB

Disk space

2 MB

Communications

TCP/IP: as supported by the operating system.
IPX: NetWare Requester for OS/2 or compatible.
NetBIOS: IBM, Microsoft, Novell or compatible NetBIOS.
APPC: IBM Communication Manager or compatible.
Digital modem: Modem supporting the AT command set on COM port.
Analog modem: Modem supporting the AT command set on COM port.
ISDN/CAPI: ISDN adapter with a CAPI 2.0 driver for COM port.