NetSupport Manager

Multi-platform remote control and desktop management package.

NetSupport Manager delivers a complete remote control software solution for remote access, PC support and remote desktop management. From a desktop, laptop, tablet or smartphone, remotely view and control the screens of one or multiple systems across the enterprise, deliver hands-on remote support, transfer files, collaborate, broadcast your screen to others and even record and play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.

NetSupport Manager provides a single solution for both LAN and Remote support – but without the need for third party services or any ongoing subscription costs. NetSupport Manager excels as both a 1:1 and a 1:many solution; from monitoring multiple systems in real-time, to showing the operator screen to recipients for training.

Key Features:

Environment

• Browse, locate and connect to all systems across your LAN, WAN or over the internet.
• Fully integrated remote deployment utility.
• Connect over TCP/IP or HTTP protocols. (legacy support provided for IPX and NetBIOS).
• Communicate over LAN, WAN, Internet, PSTN, ISDN or mobile connections.
• Support for 64bit processors.
• Communicate seamlessly between systems that are all located behind different firewalls using the included NetSupport Internet Gateway component.
• Send a Wake on LAN Windows command to machines that are not turned on and quickly locate machines local to the Control.

Remote Control

• Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of colour resolution, network protocol or operating system.
• Optimise the Remote Control colour quality when managing systems over very slow connections.
• Monitor the screens of all connected systems with real-time thumbnails. Mouse over a selected PC to zoom your view.
• Scan multiple systems, cycle through one or multiple workstations displaying their screens on your Control console.
• Show your screen, a selected monitor or just a selected application to any number of connected computers for real-time instruction.
• Annotate your screen with a range of drawing tools during a Remote Control session or Show session.
• Full Text and Audio Chat and Messaging between two or multiple systems.
• Full Audio Chat during a Remote Control session.
• Capture screenshots during a session for future reference.
• Record screen activity to a video “replay file” for training or security.
• To aid both training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session.

Support Tools

• Gather a full Hardware and Software inventory from the Client PC to aid in remote support.
• Gather details of all hotfixes installed on the Client PC.
• View and Control applications, processes and services running on the Client.
• Remotely edit the registry of a remote system.
• Launch a local command prompt from the remote system on your PC.
• Remotely Power On / Off, Log On/ Off or Reboot a Client PC.
• Request Help – users can create help requests that can be directed to all or specific Control systems based on custom criteria.
• Support for Intel vPro technology is also provided as standard.
• Identify the approximate location of a remote device and automatically group by region.
• Launch a PowerShell window to quickly and easily execute PowerShell commands at a selected Windows Client.
• Support Android devices with Android Mobile Client App from Windows Control (v12.5 or above).

Move Information

• Transfer files between the Control and Client computer, synchronise folders and more.
• File Distribution – Drag and drop files from the Control PC to any number of connected systems in a single action.
• Identify and access folders currently in use on the Client PC within the File Transfer tree view.
• Remotely launch applications on remote computers.
• Capture and redirect the remote computer’s print queue to the Control PC.
• Copy the content of the clipboard between Control and Client PCs.

Flexibility

• PIN Connect feature enables a technician to instantly locate a user anywhere across the enterprise, simply by both parties entering a matching PIN code, via a central PIN server module.
• A full scripting and scheduling suite to automate tasks.
• Auto-Group systems based on pre-defined criteria, including Operating System, Geolocation, Case Type and Client version.
• Touch-enabled UI for use on Windows tablets, including portrait and landscape display modes.

Security

• Full data encryption options from 56bit DES to 256bit AES encryption.
• User acknowledgements and encrypted passwords.
• Security keys to make your copy of NetSupport Manager unique and incompatible with other copies.
• Integrate directly with NT administration and authenticate connections directly.
• Active Directory integration and AD templates provided for enterprise-wide policy management.
• Profiled functionality allows different features to be disabled depending on which user is attempting to connect to a selected PC.
• Full event and history logs, including integration with OS event logs.